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- Founded in 1989, we are the only Insurance Industry retention
experts with a track record of over twenty years of successful
and measurable results.
- We employ an innovative and scientific methodology to attract,
retain and win back a business' most profitable clients.
- Our unique approach is customized to our clients, and includes
measurable and actionable steps toward cultivating a powerful
customer-focused company.
- We offer state-of-the-art solutions to increase new sales,
referrals, and cross-selling, and to keep new clients, while
saving money. In addition, we also point out the all-too-common
pitfalls that will cause you to lose your top clients.
"[As a result of implementing Lynn's programs]
120 days prior to the renewal of surveyed clients, we pull
the survey and work directly with the client on achieving
their expectations. By doing this, the renewal process is
smoother and easier and thus significantly increases the odds
that clients' satisfaction and loyalty levels will increase
as well as their retention."
Sandra Uselman
USI Holdings Corporation |
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A message from Company President, Lynn M. Thomas:
"I'm Lynn! I'd be delighted to work with you by taking your company to the
next level by increasing new business, keeping your top clients, and saving
you money!
We will uncover pragmatic and innovative methods to provide outstanding products
and services to your clients, create a productive, engaging, and fun work
environment, and generate more profits than you believed possible. Our Customer
Retention Services deliver! No doubts. No second thoughts.
We will jump through hoops to make working together a smashing success!"
About our IT Officer (ITO), Ben Farris:
Ben Farris, has 30+ years experience in the computer industry including
working for IBM, Digital, Symbolics, and State Street Bank. He has worked
in client support as well as development and worked with such companies as
General Motors, Fidelity Investments, and The Washington Post. Ben was the
chief architect of the implementation of 21st Century's survey acquisition
and reporting site.
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