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About our Company President,
Lynn M. Thomas:
Ms. Thomas is the founder and President of 21st Century Management Consulting.
She specializes in the insurance industry.
Ms. Thomas has been a columnist for Rough Notes and The
National Underwriter. She has authored many additional articles
for numerous industry publications and published her first book
on retention: Irresistible Business: Dazzling and Delighting
Customers For Life! She has worked in the insurance industry
for over 22 years with over 450 insurance companies and agencies.
Ms. Thomas is a nationally acclaimed, powerful, engaging and dynamic speaker on Client
Retention issues. She is also an experienced, knowledgeable and pragmatic consultant
with a proven track record of working with companies and agencies on their sales and
Client Retention rates.
Ms. Thomas started her career as a tax attorney with Arthur Andersen, then moved on to
become
a Private Banker and then became a Change Agent with Bank of Boston.
She holds a J.D. cum laude from Suffolk University and a B.A. cum laude from Wesleyan
University. She is a member of the Massachusetts Bar Association.
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- Founded in 1989, we are the only Insurance Industry retention
experts with a track record of over twenty years of successful
and measurable results.
- We employ an innovative and scientific methodology to attract,
retain and win back a business' most profitable clients.
- Our unique approach is customized to our clients, and includes
measurable and actionable steps toward cultivating a powerful
customer-focused company.
- We offer state-of-the-art solutions to increase new sales,
referrals, and cross-selling, and to keep new clients, while
saving money. In addition, we also point out the all-too-common
pitfalls that will cause you to lose your top clients.
About our IT Officer (ITO), Ben Farris:
Ben Farris, has 30+ years experience in the computer industry including
working for IBM, Digital, Symbolics, and State Street Bank. He has worked
in client support as well as development and worked with such companies as
General Motors, Fidelity Investments, and The Washington Post. Ben was the
chief architect of the implementation of 21st Century's survey acquisition
and reporting site.
"[As a result of implementing Lynn's programs]
120 days prior to the renewal of surveyed clients, we pull
the survey and work directly with the client on achieving
their expectations. By doing this, the renewal process is
smoother and easier and thus significantly increases the odds
that clients' satisfaction and loyalty levels will increase
as well as their retention."
Sandra Uselman
USI Holdings Corporation |
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