• What type of consulting does your company do?
• How many companies and agencies have you worked with?
• What is unique about 21st Century Management Consulting's approach?
• How long does it take to see results?
• What can you do for companies such as small businesses that do not have large budgets for consultants?
• Do you have resources to serve large companies like ours?
• What is your "Boot Camp"?
• Why should I be interested in Customer Retention?
• Why should I be interested in Employee Retention?
 

1. What type of consulting does your company do?

We specialize in helping Clients grow their businesses through Client and employee loyalty, retention, referrals and cross-selling. We have an expertise in the insurance industry, and we offer a wide range of customized products and services for any budget. Bottom line, we help companies identify who their most profitable Clients are, then pinpoint exactly what those Clients want and how to deliver it to them profitably.

2. How many companies and agencies have you worked with?

We have worked with over 400 insurance companies, agencies and TPAs since 1989.

3. What is unique about 21st Century Management Consulting's approach?

We are one of 12 retention experts in this country and the only one with a specialty in the financial services business and a 19-year track record. Our team is highly skilled in retention, referrals, cross-selling, sales, market research, technology, training and implementation.

4. How long does it take to see results?

Client and employee retention work generates quick results since it focuses on the root causes of issues rather than their symptoms. On average, results will appear in four to six months after implementation.

5. What can you do for companies such as small businesses that do not have large budgets for consultants?

We offer excellent videos, DVDs and a book that truly will make a difference!

6. Do you have the resources to serve large companies like ours?

We have worked with Fortune 500 companies and have the resources to customize and deliver outstanding results.

7. What is your "Boot Camp"?

Our Boot Camp is an intensive and interactive two-day experience geared towards educating and training participants to know and have the best tools to retain their Clients in a way that Wows! and delights them!

8. Why should I be interested in Client retention?

• A 5% sustained improvement in an insurance business's Client retention rate can, on average, double profits in just five years!

• The average insurance company or agency will spend thirteen times more to attract a new Client than to keep one.

• There is a consistent and positive relationship between Client and employee retention rates.

• A referral from a Client has a 25% higher retention rate than if it is obtained from any other source.

• When a Client stays with any organization for seven years, only 2%-3% of Clients will leave, unless they move away.

• Referrals have the highest sales hit ratios and lowest Client acquisition costs.

• Cross-selling is a key retention tool. When Clients purchase four to five products and services, the chances of their leaving are decreased by 40%.

• The reason that 68% of Clients leave any business is because an employee acted indifferently (as if s/he did not care) towards them.

•The strength of your relationship with your Clients is your sole competitive advantage, because your products and services can be duplicated.

9. Why should I be interested in Employee Retention?

• Finding and training a replacement can cost 50% to 60% of the departed employee's annual compensation.

• Lower employee turnover saves money and increases productivity.

• With knowledgeable and confident employees, Clients' satisfaction and retention rates steadily increase.

• As quality employees stay longer, Client retention increases.