|
Welcome to 21st
Century Management!
Is your company's value and profitability growing annually? Is your company's top Client retention rate 95% or higher?
We are experts in gathering business intelligence with a speciality focus on Client retention.
Work with the ONLY experts for
the insurance industry in gathering and analyzing business intelligence
so your company makes more data-driven and successful decisions that give
your company a competitive edge.
-
We are experts in Client intelligence, employee intelligence, market and competitive intelligence and have many solutions for the toughest challenges in the insurance industry today.
-
21st Century is the only full service company offering tested Client and employee retention strategies, referral and cross-selling training, in-house customized mini-boot camps, speaking engagements, benchmarking, and customized market research.
-
20-year proven track record.
-
Over 400 clients in the insurance
industry.
-
Research-based scientific methodologies.
-
Interviewed & surveyed over
150,000 clients since 1989.
-
Largest database in the industry
of insurance Clients' experiences with their agencies and companies.
-
Clients to the Power of 6!
- Your clients will be SIX times more likely to stay, refer
and cross-buy.
-
Guaranteed results.
"Seldom do you utilize an outside consultant and get more
than you thought you would. Lynn's thoroughness with
training and utilizing the survey results were so well received
by our staff that we extended the project. Lynn
now is helping us bring back clients we had lost in the past.
In the first 5 months of the program our retention has improved
by 2 points, which would translate into $600,000 of additional
revenue each year."
Tim Bouchard
Bouchard Insurance |
|
 |
The experts at 21st Century Management are uniquely equipped to
probe into your clients' minds and uncover their core beliefs about
their relationship with your agency and how they will make decisions
in the future to stay with, refer to and cross-buy from your agency.
The result: one-to-one customized service!
Our Clients
to the Power of 6! Program, developed over 20 years of
working in the insurance industry, gathers your clients' unique
expectations about your business and provides a measurable, trackable
and actionable plan of implementation that will make your clients
SIX times more likely
to stay, SIX times more
likely to refer, and SIX
times more likely to cross-buy!
All data that is collected is put into electronic reports that are
available 24/7 through our highly customized and dynamic Executive
Reporting Site, providing you with real control and timely data on
your agency's retention, referral and cross-selling efforts.
"Working
with Lynn and her staff at 21st Century has helped us immensely to better
understanding our customers. The firm's experience and insights in
formulating the survey document and interpreting the results saved us a
significant amount of time and resources, producing a much more robust data
set than we could have captured on our own. I also believe their independence
let our customers know we were serious about wanting to hear their input as
well as allowed them to speak freely about their concerns providing much
more candid responses. The support and follow-up throughout the process by
Lynn is a true value added service. "
Kenneth F. Martino
President & CEO
Broadspire |
|
