21st Century Management

Welcome to 21st Century Management!
Work with the ONLY experts for the Insurance Industry in Customer Retention, Referrals and Cross-selling.

Only full service company offering referral and cross-selling training for sales and service, mini-boot camps, project development, competitive intelligence and benchmarking.
17-year proven track record.
Over 350 clients in the insurance industry.
Research-based scientific methodologies.
Interviewed & surveyed over 15,000 clients since 1989.
Largest database in the industry of insurance clients' experiences with their agencies and companies.
Keynote speaker, columnist and author.
Also unique, we are the only full service company that walks you through a project step-by-step and continues through implementation.
A number of top carriers are willing to financially contribute towards the cost of our program, Clients to the Power of 6, for their top agencies. Call us for the latest list.
Clients to the Power of 6! - Your clients will be SIX times more likely to stay, refer and cross-buy.
Guaranteed results.

"Seldom do you utilize an outside consultant and get more than you thought you would. Lynn's thoroughness with training and utilizing the survey results were so well received by our staff that we extended the project. Lynn now is helping us bring back clients we had lost in the past. In the first 5 months of the program our retention has improved by 2 points, which would translate into $600,000 of additional revenue each year."

Tim Bouchard
Bouchard Insurance

The experts at 21st Century Management are uniquely equipped to probe into your clients' minds and uncover their core beliefs about their relationship with your agency and how they will make decisions in the future to stay with, refer to and cross-buy from your agency. The result: one-to-one customized service!

Our Clients to the Power of 6! Program, developed over 17 years of working in the insurance industry, gathers your clients' unique expectations about your business and provides a measurable, trackable and actionable plan of implementation that will make your clients SIX times more likely to stay, SIX times more likely to refer, and SIX times more likely to cross-buy!

All data that is collected is put into electronic reports that are available 24/7 through our highly customized and dynamic Executive Reporting Site, providing you with real control and timely data on your agency's retention, referral and cross-selling efforts.