21st Century Management

For Clients

Keynote Presentation: Love Them or Lose Them: Customer Retention in Action!
Boot Camp- the entire package!

-	Two-day in-house Boot Camp-the entire package to get everyone in your agency moving toward the same goals around retention, referrals and cross-selling!
-	One-day, in-house Mini-Boot Camp- a great way to get others aboard!

Creating, Keeping, and "Wow!"ing Clients Again & Again.
Mastering Methods of Dealing with Upset and Angry Clients.
Cross-selling for Customer Service Representatives.
Generating Rich Referrals.

Implementation

Our Programs

-	"Welcome Aboard!" Program for new clients.
-	"Welcome Back!" Program for former clients.
-	Proactive Customer Contact Program for current clients.

For Employees

"Wow!"ing and Retaining Key Employees.
Management Coaching to Increase Customer and Employee Retention (by telephone or in person).

"Lynn Thomas has given me better ideas in the two day Boot Camp than in any other presentation in my 31 years in insurance."

Ed Siemens
Insurance Agent

Our results-driven Programs, Keynote Presentations, and Boot Camps are designed to help your agency provide outstanding service that will keep your clients for life and have them regularly referring other business to your agency while cross-buying.

"Not only was I fortunate to attend your two day Boot Camp in Boston, but was very pleased that PICA provided the opportunity for you to come to Nashville and conduct a mini Boot Camp for our Policy Services Department. I received a double dose and was "Wow!"ed all over again."

Katherine Blake
Podiatry Insurance Company of America