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Love Them or Lose Them: Customer Retention in Action!
A Comprehensive Presentation
$200.00 - DVD
(includes shipping and handling)
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Love Them or Lose Them: Customer and Employee Retention in Action!
(12-cassette series with 12 accompanying handouts) This
is the "Bible" on the best pragmatic strategies and techniques
to get and keep clients and employees eagerly coming back for
more. A must-have!
$199.00 for all tapes and handouts
(plus $5.95 for
shipping and handling)
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Irresistible Companies: Dazzling and Delighting Clients for Life!
A must-have book written by Lynn M. Thomas, December 2003.
$19.00 - Book
(includes shipping and handling)
"The information you and your staff gleaned
from our clients has been instrumental in determining how
our agency must change in order to produce highly satisfied
clients. The candor of the verbatim showcases the interviewing
skills of 21st Century Management Consulting."
Christie S.
McVicker, President
The Flanders Group
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To place orders:
"In addition to the video support, I found your data on retention
and customer relations extremely valuable. It was gratifying
to me that your video consistently garnered 9's and 10's on
our post meeting survey to evaluate effectiveness, usefulness,
and quality."
Douglas J. Albohn
Grange Insurance |
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