Irresistible Companies: Dazzling and Delighting Clients
for Life by Lynn M. Thomas, December 2003. $16.00 (plus $4.99
shipping and handling)
"This predictive survey has enabled us to strategize early in the renewal process. We are able to customize our clients' communication and service plan based on their desires. Clients have fewer questions or concerns around renewal time and this saves us time and money. It isn't guesswork anymore. "
Jeff Jones
USI Holdings Corporation
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Lynn M. Thomas
For 19 years, Lynn has been a nationally acclaimed, powerful, engaging
and dynamic speaker specializing in Insurance Industry Customer
Loyalty and Retention issues. She is an experienced, knowledgeable,
pragmatic consultant with a proven track record of working with
companies to achieve their goals.
"I'd recommend your services to any company
wanting a fresh and introspective look at how clients view
their organization."
Don Barber
Arbella Insurance |
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