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As insurance industry retention, referral and cross-selling experts
since 1989, 21st Century has a proven track record of success. We
have extensive experience with more than 400 insurance companies,
agencies, and TPAs, and have the largest database of Clients' experience
with their agencies and companies. We offer customized employee
and Client programs and services to attract, retain, and win back
your top Clients.
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We are the only recognized and acknowledged retention, referral
and cross-selling experts in the insurance industry.
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To ensure high response rates and focused results, we solicit
employees' and Clients' terminology for use in our surveys.
These customized surveys are precisely tailored to meet your
business's needs and expectations.
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Our senior staff conducts the critical interviewing of employees
and Clients, providing continuity, depth, focus, and understanding
of the issues.
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We are easy to work with, and will seek your feedback throughout
the project. As a full-service company, we will review our findings
with you and assist in implementing those results.
"The seminar was very valuable in determining how
to segment your clients for maximum sales and retention results.
This information alone should make us an additional $10,000
this year alone, more in the future!! Spend the tuition, you
won't regret it."
Frank Marshall
Allstate Insurance |
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"[Lynn Thomas] made you look at your agency in a different
way. She really focuses on different ways to retain clients
and improve profitability. I would recommend this seminar
to anyone."
Dick Hauer
Allstate Insurance |
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