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Insurance Industry Retention, Referral and Cross-Selling Experts
That Offer Multiple Solutions
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We are a full service company training Sales & Service professionals in referrals & cross-selling.
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We have been Insurance Industry Customer and Employee Retention
gurus since 1989.
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Extensive Insurance Industry experience, with more than 400
insurance companies, agencies, and TPAs.
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We are the only recognized and acknowledged retention, referral
and cross-selling experts in the Insurance Industry.
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We have the world's largest database of insurance clients'
experience with their agencies and companies.
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We have interviewed or surveyed over 12,000 insurance clients
since 1989.
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We have a proven track record of success since 1989.
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We solicit employees' and clients' terminology for use in
the design of our surveys, to ensure high response rates, excellent
continuity and very focused, unambiguous results.
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From development through implementation of a project, we will provide
highly customized surveys that are precisely tailored to meet
your business' needs and expectations.
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We are fun and easy to work with, highly responsive and available,
and will proactively seek feedback from your company throughout
the Project.
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We will work closely with you to review findings and discuss
options for future action steps.
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Since we are a full service company, we are uniquely equipped to assist your agency in implementing
the results of our research in order to ensure that the company's
goals are accomplished.
- Full Service
- Market Research
- Electronic Delivery of 21 Client and Agency Deliverables
- Competitive Intelligence
- Market Research
- Benchmarking
- Sales & Service Training
- Product Development
"The seminar was very valuable in determining how to segment
your clients for maximum sales and retention results. This
information alone should make us an additional $10,000 this
year alone, more in the future!! Spend the tuition, you won't
regret it."
Frank Marshall
Allstate Insurance |
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Unlike other companies, 21st Century Management Consulting's most
senior staff conducts the critical interviewing of employees and
clients in person. This provides an unparalleled level of continuity,
depth, focus and understanding of the issues.
We offer customized Customer and Employee Retention programs and
services based on a three-pronged strategy to attract, retain, and
win back a business' top clients.
"[Lynn Thomas] made you look at your agency in a different
way. She really focuses on different ways to retain clients
and improve profitability. I would recommend this seminar
to anyone."
Dick Hauer
Allstate Insurance |
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